Refund Policy

1. General Policy

All purchases made on Death SMP, including but not limited to ranks, virtual items, in-game currency, and services, are considered digital content and are generally final and non-refundable once delivered.

Refunds may only be provided where required by applicable law or at the sole discretion of Death SMP.

2. Digital Content and Immediate Delivery

By completing a purchase, you acknowledge that the digital content or service may be delivered immediately. Where permitted by law, you agree that your right of withdrawal or cancellation may be waived once delivery begins.

3. Non-Refundable Cases

Refunds will not be provided in the following situations, except where required by law:

• Account suspension or termination due to violations of the Terms of Service
• Loss of virtual items or currency due to gameplay, resets, updates, or balancing changes
• Accidental or mistaken purchases made by the user
• Unauthorized access resulting from user negligence (e.g., sharing account credentials)
• Real-money trading or transactions conducted outside official Death SMP channels
• Requests made after the digital content has been delivered and used

4. Chargebacks and Payment Disputes

Initiating a chargeback, payment reversal, or dispute without first contacting Death SMP support may result in immediate suspension or termination of the associated account and revocation of purchased content.

Death SMP reserves the right to contest chargebacks and provide relevant evidence to payment providers and financial institutions.

5. Exceptional Refunds

In exceptional circumstances, Death SMP may, at its sole discretion, offer a refund or compensation. Any such decision does not establish a precedent or obligation for future cases.

6. Legal Rights

Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws in your country or region, including but not limited to the European Union, the United States, Canada, and other jurisdictions.

7. Contact

For questions regarding refunds or payments, please contact Death SMP support before initiating any dispute.